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Please contact customer support for additional assistance. If you require help in making a deposit, contact our Customer Experience Team who will gladly assist you through the process by our LiveChat or by email at support jackpot.

You can visit the Baking Page to find out all available payment methods you may use to Deposit on Jackpot. At Jackpot.

Set a maximum Deposit Limit so that no matter what happens or how much fun you are having, you will never deposit more money than you can afford.

You may set your Deposit Limit by visiting the Responsible Gambling section of your account as follows:. You may at any time change or remove your limits.

Decrease in limits will take immediate effect. If you wish to increase or remove your limits, this will come into effect 24 hours after the previous deposit limit daily, weekly, monthly or limit period has ended and after you have contacted our Customer Experience Team to confirm your request.

Note: However, all deposit limit increase or removal will be effective subject to our Customer Experience Team approval.

Usually a deposit is processed instantly to your Jackpot. In certain unusual cases, your deposit could take up to 24 hours to process.

Once a deposit is submitted, a transaction confirmation will be sent to you via email. If the deposit is not approved, you will also receive immediate email notification from Jackpot.

If no message is received please contact our Customer Experience Team immediately, via our LiveChat , by phone or by email to support jackpot.

If your card deposits are not being approved, please try another card. Alternatively, we accept deposits via many other payment methods.

Should you require assistance in depositing, please contact our Customer Experience Team via our LiveChat , by phone or by email to support jackpot.

Please send us a proof of the transaction from the payment method provider to: support jackpot. Upon receipt will be able to track your transaction in our system and identify if there was any type of error.

If you experience any issues or want to make a specific withdrawal request, please contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.

You can visit the Baking Page to find out all available payment methods you may use to Withdraw on Jackpot.

All withdrawal requests must be processed and approved by our compliance department before being paid out. We aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our Customer Experience Team will contact you directly.

If your withdrawal request has been refused, you will receive an email from our Customer Experience Team explaining why the request has not been accepted.

Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is bigger than allowed.

If you have any questions about why a withdrawal was refused, please contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.

Once your withdrawal request has been approved, it may take up to 72 hours for funds to appear in your account if you have used a credit card or an eWallet.

If you have not received your funds within this timeframe, please contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.

If there is any doubt about whether the correspondence you have received is a scam, then it is best not to respond.

It is important to remember that Jackpot. If you have any questions about a letter, email, phone call or message you have received, then do not hesitate to contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.

The most common sign of a lottery scam is receiving a letter, email, phone call or text message saying you have won a prize in a lottery that you have not entered.

You cannot win a lottery that you did not participate in or buy a ticket for, so these forms of correspondence are scams and you should not respond to them.

Some of the letters, emails, phone calls or text messages you may receive might identify you as a winner that was selected at random via your email address or telephone number, and that you must contact them in order to claim your prize.

These are likely malicious attempts to gain access to your financial information or charge you a premium rate to call a blank number, so do not follow their instructions and contact your local official lottery provider if you are in any doubt about what to do.

Under no circumstances should you respond to them or make any payments to them. You will never be asked to pay a fee to receive prizes from any legitimate lottery you have entered.

If you are unsure about whether a letter, email, phone call or text message you received is a scam, you should always contact the relevant lottery provider directly through their official website, or you can contact our Customer Experience Team as we may be able to be of assistance in finding the proper channels for you to report the scam to the authorities in your area.

If you have received a suspicious letter, email, phone call or other message, do not engage in any form of contact with the sender.

It is best to ignore the correspondence by deleting it or throwing it away. You should never respond with personal or financial information of any kind.

You may wish to contact the official lottery provider in your area to alert them to the scam in your area so that they can take appropriate action.

It may be that you have selected not to receive activity emails. Visit the Notifications section to update your settings and you should receive an email confirmation.

You can also check your account on the site in the Transactions section. Please see the Contact us page for full contact details.

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Latest Results. Help Center Lotto Betting. What is Lotto betting? How do I bet on a lottery? Are my lotto betting winnings guaranteed?

Can I create a lotto betting syndicate on Jackpot. Does Jackpot. How will I know the rules of the different lotteries on the site?

What is a subscription? How can I create a subscription to a lottery? How and when are the payments withdrawn from my account?

How long does a subscription last? Can I modify or cancel my subscription? What happens with my subscription if I close my account?

Results and Notifications. How do I set up my notification preferences or Jackpot Results Alerts? How do I sign up to receive winnings alerts by SMS or text message?

How do I find the latest lottery results? How do I add Jackpot. Follow the step-by-step guide below, or contact Customer Support for more information.

Gmail 1. Open any email message from Jackpot. Mail 1. Click Save to finish. Outlook 1. Right-click on a Jackpot. Click on "Junk E-mail".

Outlook and Outlook 1. Create a folder called "Jackpot. How do I start playing? Why am I required to verify my account?

What type of documents do I need to send to verify my account? The below enlisted documents can help us verify your identity, date of birth and address.

Documents for verifying your Address. How do I send you my documents to verify my account? How long will it take to verify my account? How do I change my password?

I forgot my Password, what should I do? I forgot my email address I registered with, what should I do? My Account. How do I update my personal details?

Where can I view a summary of all my transactions on the site? Why is my account blocked? How to I request a Time Out or Self-exclude?

Or, Self-exclusion : This option is a longer break which allows you to suspend your access to your Jackpot.

How do I close my account? Please note that you will only be able to close your account if: - Your account has been completely verified by us.

How do I reopen my account? How do I set my Time Limit? You may deactivate this option at any time by clicking on Inactive Reality Check.

How do I select or update my default language? How do I receive and use my winnings? What happens if I win the Jackpot and how will I be paid? How will I find out if I win?

What are jackpots and is there a tax requirement on my lottery winnings? What are secondary winnings? Can I claim my jackpot prize anonymously or do I have to expose my personal details if I win?

Payment Methods. What payment methods are offered on the site? What currencies does Jackpot. Why is my payment method refused?

Where can I find my CVV number? Why is the price of the entry non-refundable? How do I proceed, the website says my credit card already exists in the system?

How do I make a deposit at Jackpot. Making a deposit at Jackpot. A list of our deposit methods may be found here. Which Deposit methods can I use?

How can I configure my Deposit Limits? How long will it take for my deposit to be credited to my Jackpot.

Why has my Card Deposit Failed? I made a deposit, but it was not credited to my Jackpot. How do I withdraw winnings to my bank account?

Which withdrawal methods can I use? Why has my withdrawal request been refused? How long will it take for a withdrawal to reach my bank account?

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